The Rights Of Consumers and Responsibility Of Producers

The fair trading act protects consumers from misleading or deceptive behaviour from traders.
The act protects consumers from false claims about what the product is. It deals with unfair contract terms,
product safety and even where it comes from. The Commerce Commission also deals with sales and promotion. The Commerce Commission's main goal is to play their part in ensuring that markets work
properly so consumers and businesses are confident in the marketplace. The consumer is responsible for
the act, if the act isn’t being followed, the consumers can also take their own legal action. But the act applies
to both the producers and consumers. If there is misleading or deceptive behaviour being shown by the
producers, the consumers will be protected by the Fair Trading Act.

The Act of Compliance of obligations applies to both the consumers and the producers. However, the obligation does not apply to consumers that intend to get a refund after they deliberately used it all up or ruined it in some way. On the other hand, if you buy a faulty product and try to return it, it is the producer's obligation to either refund the product or give you the same model of the product. In most cases, stores have a returns policy, and if the policy doesn’t apply to the product, you are not protected by the policy. The producers must put their feet in the shoes of the consumers. The business would have to consider the consumers and what they would want and how they would want it to be presented. The commission's job is to investigate the allegations of a producer and to enforce the Fair Trading Act. In conclusion, the Act of Compliance of obligations applies to both the producers and consumers in different ways.

When reporting a business you can go to a range of different sites such as https://comcom.govt.nz and report a business through their complaint form or you could call them through this phone number, 0800 943 600 or email contact@comcom.govt.nz with your concerns about a certain business or producer.